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  • Success Stories
  • Admin
  • 2 minutes
  • Feb 20 2024

Digital Lending Solution for $NAP – FE Credit – Vietnam

Table of contents

$NAP is a digital lending platform developed by FE Credit, one of the leading consumer finance companies in Vietnam. The platform allows customers to apply for loans, and credit cards online and receive approval within minutes. It also provides features such as online payments, credit score tracking, and budgeting tools to help customers manage their finances more effectively.

Project Results

– Application processing time reduced by a third

– Error rates reduced by 40%

– The time to onboard & verify dropped by 25%

Key challenges 

– Needed to optimize the onboarding process, which was too lengthy and time-consuming for our customers, resulting in a lower retention rate. 

– Lack of resources to deal with a consistent end-to-end lending process 

– Needed to improve credit history scoring and risk assessment process to provide a better customer experience.

Our solutions

– ITC provided clients with the best experiences and satisfaction in outsourcing their IT needs. $NAP can maintain a consistent quality of services due to the high level of responsibility and ownership of ITC talent teams and experts.

– ITC offered a comprehensive, integrated, customizable, cutting-edge, and designed lending solution to manage the complete loan life cycle allowing clients to make more informed and accurate lending decisions. 

– ITC provided OCR (Optical Character Recognition) service to recognize and analyze the text in image files. This helps $NAP quickly and safely verify their new users.

– ITC provided engineering teams that have knowledge and skills in the field of finance and use advanced technology and expertise to optimize the onboarding process and build a consistent lending process.

Project Details

Project type: Dedicated team

Services: Software development, Testing & QA service, Consulting service, Maintenance service

Industries: Finance

Technologies: React, React Native, MySQL, Postgres, Microservices, RabbitMQ, Spring-Boot, Python, Docker, Keycloak, Esign, Redis, Flowable, AI/ML, OCR, RPA, AWS EC2, AWS Load Balancer, S3, CloudFront, API Gateway, Cognito, ElasticSearch, MobSF, Burp Suite, jMeter



“ITC is a great team of problem solvers with a great working culture. We worked as a team, not as a client and developers. We have worked with ITC to build our two strong products for FEC. They stay connected and report on a regular basis. The result and output has made us very happy.”

Mr. Tung

Unit Head of Digital Lending Application Support


FE Credit