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BlueRewards - Customer Loyalty Program Software
Our Client - One of the biggest private banks in Asia has decided to introduce a new omnichannel loyalty program to strengthen the bond with their customers. The bank has approached us to develop and implement a dedicated loyalty application that used Open Loyalty technology to drive engagement and improve overall customer experience. Our technical team has helped in developing the omni management and integrating with other third party services

Tags

Service

Website Development Testing & QA Software Development Product Engineering Migration & Modernization Maintenance & Support

Industries

Banking & Financial Services Customer Service

Technologies

PHP Symfony Elasticsearch Angular Foundation Zurb React Native Redux Testflight Google Play Console Firebase Crashlytics React PostgreSQL Redis Kong API Gateway Microservices mySQL Apache RabbitMQ Kubernetes Docker

Key Challenges

Choosing a loyalty solution that would be flexible in terms of customizations

Handling security requirements

Handling massive volume of data stream in real time

Our solutions

The loyalty software was incorporated as a part of the existing bank's management system. The administrator has a full 360° view of the customer, can quickly manage loyalty schemes (levels, segments, points, etc.), points transfers and rewards..

Docker is applied to handle scalability challenges for customers.

An portal to help banking operation easily in Vietnamese

Internal hosting and infrastructure

Secured login with AD integration

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