Table of contents

  • Success Stories
  • Admin
  • 2 minutes
  • Feb 20 2024

Customer Engagement Solution for Alo Analytics – Vietnam

Table of contents

Alo Analytics offers comprehensive business development, customization, and integration of secure bot analytics solutions that meet strict security policies, processes, and unique requirements. Alo Analytics is highly versatile and compatible with various cutting-edge chatbot frameworks. Additionally, it can be hosted on both on-premise and cloud servers, providing flexibility and convenience for clients.

Project’s results

Improved customer experience with Power BI

Unified data and analyze interactions rapidly 

Increased customer satisfaction

Key challenges 

– Needed to handle a mass of incoming/outgoing messages from the Facebook channel of clients, and ensure that it did not miss any incoming/outgoing messages and that the conversation should work smoothly.

– Lack of effective solutions to collect and analyze the huge amount of chat data and correctly display the report on the dashboard page.

Our solutions

– ITC delivered a customer engagement solution that helps customers find the right answers instantly and advances customer service. Besides, the solution also saved much effort and money for the client business and contributed to the successful digital transformation strategy.

– ITC’s secured solutions included an AI-powered self-service chatbot with various ready-to-use templates, an agent back-office & analytics application, and a live chat system which are effectively integrated with existing systems inside of the client environment and operation services such as sales, call center, claims, and IT support.

Project Details

Project type: Dedicated team

Services: Website development, Software development, Testing & QA service, Maintenance service

Industries: Business Analytics 

Technologies: Microsoft Azure, MS Bot Framework, NLP/LUIS, AI/ML, Node.Js, PostgreSQL, PowerBI

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Alo Analytics-2

Alo Analytics-1