A Snapshot
Our client, a leading provider of structural steel services in Australia, has delivered end-to-end fabrication solutions to residential and industrial builders for over 40 years. From on-site measurement to final installation, their operations span across metro and regional locations. Despite their deep industry expertise, they faced challenges in internal communication, process visibility, and operational inefficiencies. ITC partnered with them to implement a Centralized Hub Solution—transforming how their teams collaborate and manage projects.
The Business Challenge
While highly experienced in fabrication and installation, the client struggled with:
- Unstable, manual workflows that were time-consuming and prone to errors, increasing operational risk.
- Siloed departments lacking seamless collaboration or integrated data sharing, reducing productivity and decision-making speed.
- Limited visibility into project progress and business metrics, impeding performance monitoring.
- Inability to make real-time decisions due to fragmented data and outdated tools, risking missed opportunities and delayed responses.
Our Strategic Solution
ITC delivered a comprehensive transformation through a Centralized Hub platform tailored for the manufacturing industry:
- Conducted a thorough audit of existing processes, identifying bottlenecks and inefficiencies using domain-specific expertise.
- Designed a scalable transformation strategy to automate tasks, reduce paperwork, and standardize workflows across departments.
- Built and implemented a Centralized Hub Solution that connects all core functions—Sales, HR, Finance, Admin, Procurement, Warehouse, and Logistics—into a unified system, ensuring real-time collaboration and data access.
- Introduced end-to-end automation, centralized dashboards, and intelligent performance tracking to help teams focus on high-value activities and informed decision-making.
Measurable Outcomes
- 60% reduction in time spent on manual processes through workflow automation and system integration
- 40% improvement in interdepartmental collaboration, enhancing project delivery and alignment
- Real-time visibility into operations enabled faster decision-making and improved project oversight
- 30% reduction in operational overhead costs by streamlining admin and reporting tasks
Technologies Driving Results
- Azure AD
- Apache DW Framework: Apache Nifi, Apache Kafka, Apache Spark, Apache HDFS, Apache Hive, Apache Superset, Apache Ranger
- API: Microservices, API gateway, Kafka, Event Sourcing, CQRS, Stateless, Swagger, DI, Automapper, Passport, bcrypt, JWT, Spring Boot, Hibernate
- Web: Monorepo, different apps, shared libs, Angular 15, State management, TypeScript, ES6+, RxJS, HTML5, BEM, SMACSS, Material UI, TailwindCSS, Linter
- Message Broker:RabbitMQ
- Data Storage: PostgreSQL, Redis
Industries
Steel Manufacture
The Bottom Line
We had successfully implemented an end-to-end platform designed as a Centralized Hub Solution for seamless interactions between Sales, HR, Finance, Admin, Procurement, Warehouse, Logistics, etc to centralize data, automate processes, enhance productivity, reduce operational costs, and help them focus only on value-added activities and make informed decisions promptly and accurately.
