We implement an end-to-end Pharmacy Chain Retailer Solution to solve their offline to online problems with a complete e-commerce store to streamline online selling processes and manage the order, inventory, payment, and shipment simultaneously.
Project Result
Online sales volume increased by 30%
Cost of operation reduced by 20%
Customer satisfaction score increased by 55%
Project Challenges
With the vision to scale and transform the business, they were facing the following challenges:
- Manage a large number of product listings with diverse categories and variants.
- Low performance of online sales and inability to track the attribution of online channels to offline sales.
- Lack of streamlined marketing campaigns for increasing online sales.
- Lack of streamlined sell process with automated synchronization of inventory, payment & shipment tracking.
Project: Pharmacy Chain Retailer Solution
To address these challenges, we implemented the following Pharmacy Chain Retailer Solution:
- Implemented an online store that fit our client requirements using SFRA with full function from import product listing in bulk, wishlist, check out, etc. to mobile shopping optimal experiences.
- Integrate with payment gateway, shipment, order & inventory synchronization.
- Offered real-time Sales Performance Dashboard, enabling them to make data-driven decisions and respond swiftly to market changes.
- Enhanced customer satisfaction and personalized customer experiences by using 360-degree Customer View
