Comprehensive product development solution designed for Empire SUITE – US

A Snapshot

Empire SUITE is a powerful cloud-based platform helping businesses of all sizes automate and streamline project and process management. Its accessibility and flexibility make it ideal for remote and distributed teams across industries. To scale its analytics and system integrations, Empire SUITE partnered with ITC to enhance performance, reporting, and engineering capacity.

The Business Challenge

Empire SUITE faced several key challenges impacting performance and growth:

• Power BI performance issues due to unsupported stored procedures and Microsoft Graph API throttling, limiting access to reliable, real-time insights.
• Required a standardized, visually engaging reporting format to improve internal and external communication.
• Lacked internal bandwidth and full-stack engineering resources to integrate complex third-party platforms and accelerate delivery.

Our Strategic Solution 

ITC delivered scalable, performance-driven solutions tailored for business intelligence and system extensibility:

• Introduced self-service BI tools enabling business users to generate actionable insights without deep technical skills.
• Redesigned the database architecture for efficient data retrieval compatible with Power BI, and implemented background job processing and queuing systems to reduce load and increase system stability.
• Provided a dedicated full-stack engineering team to execute integrations with various third-party systems, ensuring seamless data flow and performance.
• Maintained active, timezone-adaptive communication, ensuring alignment with project milestones and responsiveness to evolving requirements.

Measurable Outcomes 

• 15% increase in release speed through streamlined processes and automated data workflows
• 20% total cost savings via optimized resource allocation and engineering efficiency
• 100% fully scalable end-to-end tools supporting long-term platform growth and data-driven decision-making

Technologies Driving Results 

Bootstrap; JavaScript; jQuery; HTML; CSS; WCF; Microsoft Graph API; Microsoft Teams Bot; Microsoft Azure; Adaptive Cards; Hero Card; ASP.NET Core Web API; Microsoft SQL Database; Microsoft Teams; App Studio; SOAP API; RESTful API; VBScript; Power BI; FTP; Java; Android SDK; Google Play Console; Push Notification; SQLite; Xcode; Objective-C; Testflight; AG Grid; CLU; IOS; Google Map; Printing; REST APIs with .NET; DAX; Custom Visual D3; TypeScript; Authentication; Azure AD; Multi Tenants; InvisionApp; Photoshop; ChatBot / Voicebot; SMS; IVR Twilio; NLP/LUIS; Telephony.

Industries

Project management

Partnership Approach

A dedicated team model ensured alignment, expertise, and agility throughout the engagement. 

The Bottom Line 

Empire SUITE successfully transformed its platform into a scalable, efficient, and integration-ready solution, capable of supporting complex reporting needs and third-party connectivity. Through engineering expertise, database optimization, and enhanced self-service analytics, Empire SUITE reduced costs, accelerated delivery, and empowered users with real-time insights.