A Snapshot
$NAP, developed by FE Credit, is a pioneering digital lending platform in Vietnam’s financial sector. It enables customers to apply for loans and credit cards online, receive near-instant approvals, and manage their credit with budgeting tools, payment features, and credit score tracking. To optimize its onboarding and verification flow, improve risk assessment, and scale delivery, FE Credit partnered with ITC to deliver an intelligent, end-to-end lending and OCR solution.
The Business Challenge
$NAP faced several mission-critical challenges limiting customer experience and operational efficiency:
- A lengthy and complex onboarding process negatively affected customer conversion and retention.
- The platform lacked the resources and tools to build a seamless, end-to-end digital lending lifecycle.
- Needed to improve credit history scoring and risk assessment to enable faster, more accurate decisions and reduce fraud risk.
Our Strategic Solution
ITC delivered a high-impact transformation across platform performance, process automation, and identity verification:
- Developed a comprehensive digital lending solution covering the full loan lifecycle—designed for scalability, accuracy, and customization to match FE Credit’s lending criteria.
- Implemented OCR (Optical Character Recognition) capabilities to rapidly extract and verify user identity information from uploaded images, reducing manual checks and onboarding time.
- Provided expert engineering teams with fintech experience to architect and implement a consistent, compliant, and customer-centric lending flow.
- Optimized data workflows and scoring mechanisms to enable faster, more precise credit risk assessment while maintaining security and compliance.
Measurable Outcomes
- Application processing time reduced by a third, enhancing customer experience
- Error rates dropped by 40%, improving data accuracy and reducing operational friction
- Onboarding and verification time decreased by 25%, accelerating time-to-loan approval
Technologies Driving Results
React, React Native, MySQL, Postgres, Microservices, RabbitMQ, Spring-Boot, Python, Docker, Keycloak, Esign, Redis, Flowable, AI/ML, OCR, RPA, AWS EC2, AWS Load Balancer, S3, CloudFront, API Gateway, Cognito, ElasticSearch, MobSF, Burp Suite, jMeter
Industries
Finance
Partnership Approach
A dedicated team model ensured alignment, expertise, and agility throughout the engagement.
The Bottom Line
FE Credit successfully transformed $NAP into a fast, intelligent, and customer-centric digital lending platform. From automating identity verification with OCR to streamlining the entire loan lifecycle, the solution significantly reduced friction, improved accuracy, and accelerated decision-making. With scalable architecture, enhanced risk assessment, and a smooth onboarding journey, $NAP now stands as a benchmark for digital lending excellence in Vietnam’s financial services landscape—delivering greater value to customers and measurable impact to the business.
