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The Future Digital Work Force: Robotic Process Automation (RPA)

Today, company processes are advancing into a new technology realm known as "Robotic Process Automation." The industry is entering a new realm of technology called "Robotic Process Automation," also known as "RPA." The timely implementation of RPA has become a need in day-to-day company operations. Businesses who don't use this technology in their operations run the risk of going out of business soon.

Read more RPA: 4.0 Key for a next level business

What is RPA scalability? 

Focusing on the three crucial RPA emphasis points is the best way to approach the issue: 

- Handling increased data load

This includes support for a large number of RPA robots working together to carry out several instances of a business process, as well as a simple method to modify which business process each of your robots is working on, allowing them to work on various processes at different times.

- Expanding the scope of usage

This component of scalability refers to support for expanding where and how RPA is used within an organization. You may begin automating a procedure in one of your company's departments.

- Increasing the range of access

Automation of business operations sometimes necessitates the use of new technology, such as new apps or integration technologies. Your processes need to be accessible by other softwares. These types of enhanced access may be viewed through the perspective of scalability, since they allow your RPA solutions to be used more widely.

Our Case Studies

The development in popularity of RPA in recent years has increased the necessity for businesses to employ RPA. We have collaborated, developed, and worked with our clients and partners to implement RPA in their projects, which are now very successful. Our happiness and pride are not only to build a strong process and technology, but also to bring value, productivity, and satisfaction to our partners. Today, we would like to share our case studies, which successfully applied RPA in the digital era, provided below.

Automation of Data Input - GiveTour.com

GiveTour’s issues before RPA

GiveTour.com is a Sports tournament brackets platform. GiveTour allows users to create and manage their own tournaments and brackets. Besides, GiveTour has managed and updated results for some famous and global tournaments, such as Premier League, La Liga, Ligue 1 and so on. Previously, the GiveTour admin had to update data and the result manual for more than 8 tournaments. Even worse, each tournament has more than 20 teams and 380 rounds, and those require their team to update live results while the timezone is the barrier. This means the GiveTour team has to plan and schedule a timeline to update on time. Sometimes they make mistakes and update the wrong result. Data collection, on the other hand, is not an easy process. Consequently, there will be a lot of issues to deal with:

- There are a large number of rounds and tournaments to update monthly.

- The team is unable to update live results due to timezone differences.

- It takes a long time to find data sources and manually input data.

- Manual data updating and creating new tournaments yearly can be time-consuming and error-prone.

GiveTour after RPA from ITC Solution

RPA may be used to construct data containers for developing advanced Machine Learning models for data scientists, as well as to create and manage well-structured and accurately categorized data across enterprise systems. RPA software robots can operate using one or more software programs.

ITC Group has effectively used RPA to automate data processes. The development team of the firm has successfully constructed RPA software robots (unattended) specialized to handle data problems for GiveTour.com (Sport Tournament bracket platform). ITC Group's RPA technology allows the bot to automatically access designated websites to read, analyze, collect and input relevant data into GiveTour tournaments such as scores, schedule, name players, matches status, etc.

For instance, there are 38 rounds and 10 matches for each round in the Premier League 2022. This means the GiveTour team will follow the results and update them weekly for the 380 matches of the Premier League. Sometimes, rounds or matches could be canceled due to natural disasters or pandemics, and couldn't be live updated. GiveTour administrators can schedule and configure actions for the bot to update data automatically and continuously without the need for manual intervention. In fact, a member should be assigned the responsibility of monitoring and tracking the bot's performance. RPA solution helped GiveTour address these issues, and now they can even create and manage more global tournaments in a wide range of sports types, including League of Legends, Dota, Basketball, Baseball, Tennis, and so on.     

Currently, GiveTour still trusts our RPA solution and requests more innovation to make the Bot smarter and more productive for other purposes. It takes pride in being a trusted partner that brings really effective solutions for our partners.

Is your company interested in data? Please contact us for better consulting on optimizing data through automation utilizing RPA.

Automation of Employees System - HR process

HR Issues before RPA

HR is more than just human resource management; professional HR must compute employee wages internally and handle applicant resumes. 

A) Employees Salary 

As an HR manager, you must transmit compensation information at the end of each month, but you must be highly focused in order to deliver each employee's email address swiftly and precisely. The entire procedure will be quite involved; you will need to collect the number of employees who will require information, each person's wage from the accounting department, and produce an email with all payments and receipts. If any stage is missed, it will have an impact on the work at the end of the month. Employee wage information will be sent to each other if your organization has more than 100 employees, and you must provide it manually. Is it giving you a hassle to send monthly wage information to employees? 

B) Recruitment And Candidate Application

Do you sit down every day to monitor and track personnel records?  You receive 10 candidates every day, or over 300 per month. You must summarize, organize, and schedule the job interview with the appropriate departments. It will take a long time to go through the screen and set an appointment that is scientific and acceptable. You will be confused by applicants for unrelated departments, or worse, candidate information will be lost.

HR after RPA from ITC Solution

ITC consecutively developed and updated the RPA solution to adapt and fulfill the needs of customers, based on their needs for human resource management, training, and recruitment.

A) Employee salary

Our client, as a global company, has dealt with thousands of salary concerns and sends out wage information to each member through email every month. Manually sending emails takes time and can lead to mistakes.

So why don't we hand it over to a Bot to do it for us, automatically and correctly? Our RPA bot has been programmed to understand and follow the official payroll and announcement processes. The RPA bot now handles each step of the process independently, while the HR management team retains control. If there are any changes, clients can reprogram it.

Firstly identifying the customer's process, then training and programming the RPA Bot's corresponding process based on the customer's. When it's ready, we start the RPA procedure.

When RPA Bot is turned on, it will conduct the same tasks that customers do, such as checking and classifying payroll. Filter salary information related to the email receiver. Then, RPA bot composes emails using supplied templates and adjusts them to fit with each employee's salary information. The admin can allow the RPA bot to automatically send out bulk emails after the last check.

B) Recruitment and candidates application

Furthermore, our RPA solution is integrated to tackle recruiting issues and candidate job applications. To handle 200 job applications every day, it must be a nightmare.

Process details: 

Receive mail => Categorize => Forward to the department who're in charge => Arrange an interview => Pass/Fail => Email a boarding and salary offer to HR.

RPA Bot will automatically classify CVs as MKT, Accounting, HR, IT, etc,. and forward emails to the appropriate departments. After the departments have completed their mail checks, they send a message to the RPA bot with the established syntax. Depending on the evaluation, the RPA bot sends an email invitation or a thank-you email to the candidates at that time. 

As a result, managing a recruitment process is simpler, faster, and more dynamic, and he entire procedure just takes a few minutes to complete.

Summary

RPA is a new technological trend with several benefits for enterprises. As previously said, RPA is extremely beneficial to organizations in areas such as supporting the human resources department in summarizing and sending monthly wage information, managing records, and transferring applicants to the appropriate departmental portion.

Applying ITC Group's RPA solution practically will provide your firm with benefits in terms of economy, flexibility, and agility in the business model. The following are the specific advantages of RPA solutions:

- Cost savings: By implementing RPA, organizations may reduce staff expenses, error handling costs, operating costs, and so on, maximizing corporate profits.

- Increase work productivity: The RPA program helps you to simplify company operations, making them easier and faster.

- Enhanced Precision: Maximum procedural compliance bots provide 100 percent accuracy during job performance, minimizing mistakes.

- Continuous, continuous operation: Unlike humans, software bots may operate around the clock without stopping for a snack or a cup of coffee... The absence of interruptions eliminates delay between two processes.

- Help employees focus on more value work by using process automation solutions that use robots to replace people in manual chores, simplifying processes so employees may focus on more critical jobs.

To use technology to boost the efficiency of the HR department, as well as other departments in general, please Contact us for more information.

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