We are supporting mass of incoming/outgoing messages from the Facebook channel of clients, so the major challenge should be the performance. We need to ensure that there is no lost incoming/outgoing message and the Conversation should work smoothly.
Another performance issue came from the huge amount of chat data that we need to collect and analyze for the report on the Dashboard page. We need to consider a way to collect it and display the report correctly.
We implemented a web socket with stream technology.
We used a service from MS to store data, then write a query with Kusto language and render everything by using PowerBI platform.
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