JOB DESCRIPTION

We are looking for a highly capable IT support specialist to provide technical assistance to our staff. In this role, your duties will include ensuring optimal use of our hardware and software technologies, enhancing system performance, network and securing data. You will also be required to advise on IT equipment upgrades.

• Installing and configuring computer hardware, software, systems, networks, printers, and scanners
• Monitoring and maintaining computer systems and networks
• Responding in a timely manner to service issues and requests
• Providing technical support across the company (this may be in person or over the phone)
• Setting up accounts for new users
• Setup mail server / MS Exchange
• Repairing and replacing equipment as necessary
• Keeping track of technological advancements and trends in IT support

QUALIFICATIONS

• You possess a Degree in Computer Science, Engineering or a related field
• You have prior experience as in helpdesk or technical support
• Experience with remote desktop applications and help desk software
• Proficiency in Windows/Linux/Mac OS
• Knowledge on Windows Server and Network CCNA, AWS
• Have good knowledge with Cloud Platform such as Azure / AWS / Google Cloud
• Have DepOps knowledge, experience and knowledge of containerization technologies such as Docker, Kubernetes
• Experience in CI/CD tools such as Jenkins, Git version control
• You possess strong attention to detail and problem-solving skills
• You have good interpersonal and communication skills
• Ability to keep up with technical innovation and trends in IT support